Warranty

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by Evolution IT or Authorized Service Centers only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair are the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your computer, please follow these procedures to obtain the service:

1. If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by Evolution IT technical support staff to ship your computer. Evolution IT will not accept any shipments without a RMA number.

2. Pack the computer in its original box or a well-protected box, as outline in the Packing Instructions. Evolution IT will not be responsible for shipping damage/lost or any product not purchased direct from Evolution IT. It is very important that you write the RMA number clearly outside the package. Evolution IT will not pay for return shipping costs outside mainland U.S.A. including Hawaii, Alaska, Guam and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

Evolution IT

RMA#____________

1638 Forest Rd, La Grange Park IL 60526, USA

Upon receiving the computer, Evolution IT will repair or replace your computer (at Evolution IT’s discretion) and will ship it back to you within 3 weeks (depends on parts availability) via FedEx/UPS.

5. Pre-exchange (Parts only, Advanced RMA): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Your credit card will be charged for the current price of part(s) and then credited in full when the defective parts are returned. Once approval has been obtained on your credit card, the part(s) will be shipped. You will need to ship defective part(s) back to Evolution IT within 15 days to avoid charges to your credit card.

6. You will be responsible for shipping charges to Evolution IT. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs as well as a $100 labor fee. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual.

 For post warranty repair, the procedure is the same however; you are responsible for shipping charges both way, current labor (rate per hour; waived for 2nd and 3rd year), and the current price of part(s) used in repair. 

Customer Service:

· E-mail for Customer Service: help@evolutionitsol.com

· Customer Service Phone#: (847) 242-1162

Evolution IT advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at Evolution IT. We recommend UPS, FedEx or any other shipping company that uses tracking technology.

YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED:

YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONE NUMBER AND PROBLEM(S) DESCRIPTION.

Full System:

· The box should able to handle a weight of 40~50 lbs.

· There should be a minimum of 3” of space on all six sides of the computer.

· The 3” space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped.

· We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.

· Use heavy-duty 3” packing tape rated at 60 lbs. To seal the package. Do not use masking tape - the driver will not accept the package.

· When you ship your Evolution IT product in for repair or credit, Evolution IT is not liable or responsible for freight damage. It is recommended that you insure the package in the event that your Evolution IT product is received freight damaged, you may be able to file a claim with your shipper.

· If your computer is damaged due to improper shipping, you must instruct Evolution IT to repair or return your computer within 30 days. Computer left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed one year. Any item left beyond one year shall be discarded at Evolution IT’s sole discretion.

ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER

Individual parts must be handled in a similar manner:

· The parts must have sufficient protection to prevent damage, use anti-static bag for memory and peripherals.

· Hard drives, Floppy drives, CD-ROMS and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed.

· Any package received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted in order to contact you regarding the damage. You will then be advised to file a claim with the shipping company.

If you have any question regarding to this limited warranty, please E-mail to us at: help@evolutionitsol.com

Evolution IT reserves the right to change this limited warranty without any further notice